Pass Florida
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    Support

    Pass Florida. Support.

    Help with the Pass Florida app: purchases, account, sign-in, notifications, and crashes. Email response within one business day.

    Contact us

    Email us at passfloridarealestate@gmail.com. We respond within one business day.

    You can also use the contact form on this site. The message routes to the same inbox.

    When you write in, please include
    • The email address used to sign in to the app
    • Your device model (e.g., iPhone 15 Pro)
    • iOS version (Settings → General → About → iOS Version)
    • App version (in-app: Settings → About)
    • A short description of what you were doing and what went wrong, with any error message you saw

    Frequently asked questions

    How do I restore my purchase on a new device?+

    Open Pass Florida on the new device, go to Settings → Restore Purchase (or tap "Restore Purchase" on the upgrade screen). You must be signed into the same Apple ID you used for the original purchase.

    Restore Purchase is for your own replacement or personal device. Each purchase is meant for one student and should not be shared.

    If your purchases don't restore after a few seconds, check that you're online, then try again. If it still fails, email us with the Apple ID receipt or the email used to purchase.

    Pricing won’t load on the "Upgrade to Premium" screen.+

    This usually means the device temporarily can't reach the App Store's pricing servers. Try the following, in order:

    • Confirm you have an active internet connection (try opening another website or app).
    • Sign out of the App Store and sign back in: Settings → [your name] → Media & Purchases → Sign Out, then sign in again.
    • Force-quit Pass Florida (swipe up to the App Switcher and swipe the app away), reopen it, and revisit the upgrade screen.
    • Restart the device.

    If pricing still doesn't load, email us with your device model, iOS version, country/region, and the time you tried so we can investigate.

    I purchased Premium but features are still locked.+

    First, tap Restore Purchase from Settings or the upgrade screen. Make sure the device is signed into the Apple ID that completed the purchase.

    If features are still locked after a successful Restore, please email us with the email used to sign in, the date and approximate time of the purchase, and the App Store receipt (you can find this in your Apple ID purchase history).

    In most cases the issue is account mismatch (purchase on one Apple ID, app installed under another) and we can resolve it within one business day.

    Sign in with Apple isn't working.+

    If "Sign in with Apple" fails, try these steps:

    • Make sure you’re signed in to iCloud on the device: Settings → [your name] → check that iCloud shows the email you expect.
    • If you’ve previously hidden your email through Sign in with Apple, the support email may be a relay address. We respond to whichever email you used at sign-up.
    • Try signing out and back in to iCloud, then retry.

    If it still fails, email us with the device model, iOS version, and a description of what happens (any error message you see).

    Can I try Pass Florida before buying?+

    Yes. Start with the trial version so you can see the question style, explanations, and study flow before you buy.

    Pass Florida is a one-time purchase, not a recurring subscription, so there is nothing to cancel later.

    How do I delete my account and data?+

    In the app: Settings → Account → Delete Account. This removes your Pass Florida account and all data stored in our cloud (study progress, notes, exam results, preferences).

    If you can't access the app for any reason, email us from the address associated with your account and we'll process the deletion within one business day. We'll confirm by email when it's done.

    Note: deleting the account removes cloud data. To also clear local data on the device, uninstall the app, or use Settings → Reset All Progress before deleting the account. See our Privacy Policy for details on what we store and where.

    Daily reminder notifications aren't showing up.+

    Pass Florida reminders are local notifications scheduled by the app. Two things to check:

    • System permission: Settings → Notifications → Pass Florida → make sure Allow Notifications is on, and that Banners, Sounds, and Badges are enabled per your preference.
    • App preference: in Pass Florida, go to Settings → Notifications → confirm daily reminders are enabled and the time of day is what you expect.

    If both are on and you still don't see notifications, try toggling Allow Notifications off and on again at the OS level, then reopen the app once so it can reschedule.

    The app crashes or freezes.+

    Try these steps in order:

    1. Force-quit and reopen the app.
    2. Update to the latest version. Open the App Store, search for Pass Florida, and tap Update if available.
    3. Restart the device.
    4. If the issue persists, uninstall and reinstall. Your purchase and account data will restore on next sign-in.

    If it still crashes after all of the above, email us with: your device model, iOS version, the app version (Settings → About in the app), and what you were doing when it crashed. Crash reports help us reproduce and fix the issue quickly.

    © 2026 Pass Florida. Need help? Email passfloridarealestate@gmail.com.