Pass Florida. Support.

Sign in to the same Pass Florida account you used when you purchased. A web purchase should appear after sign-in. For an Apple App Store or Google Play purchase, use Restore Purchase in Settings or on the upgrade screen while signed in to the store account that completed the purchase.

Restore Purchase is for your own replacement or personal device. Each purchase is for one student because the diagnostic and progress data are personalized.

If access remains locked, confirm that you are online and signed in to the expected Pass Florida and store accounts. Then email us with the Pass Florida sign-in email, purchase channel, date, and receipt or transaction ID.

This usually means the browser or device cannot reach the payment provider. Try the following, in order:

If pricing still does not load, email us with the platform, device or browser, operating-system version, country or region, and the time you tried.

First, confirm that you are signed in to the same Pass Florida account used for the purchase. On mobile, tap Restore Purchase and confirm the Apple App Store or Google Play account that completed the transaction. On the web, sign out and back in once.

If features remain locked, email us with the Pass Florida sign-in email, purchase channel, purchase date and approximate time, and the receipt or transaction ID.

Account or store-account mismatch is a common cause. Do not buy again while support is checking an existing transaction.

If "Sign in with Apple" fails, try these steps:

If it still fails, email us with the device model, iOS version, and a description of what happens (any error message you see).

Yes. Open https://app.passfloridarealestate.com in a modern browser and sign in to the same Pass Florida account. One $39.99 purchase gives the same user access on supported web and mobile devices.

The browser app requires an internet connection. Offline study is available in the iPhone, iPad, and Android apps after content is available on the device.

Confirm that both devices use the same Pass Florida account and are online. Finish the current quiz or study action, allow it to save, then refresh the other device.

If progress still differs, email us with the sign-in email, both platforms, the affected mode, and the approximate time of the missing activity. Do not reset progress before support reviews the account.

Use Forgot password on the Pass Florida web sign-in page and enter the email associated with your account. Check spam or filtered folders if the reset email does not arrive.

If you originally used Apple or Google sign-in, use that same sign-in method instead of creating a second account.

Yes. Start on the free tier, which is permanent rather than a trial: 20 graded practice questions, one content area, and the diagnostic. That is enough to see the question style, explanations, and study flow before you buy.

Pass Florida is a one-time purchase, not a recurring subscription, so there is nothing to cancel later.

Refund handling depends on the purchase channel. Review the Pass Florida refund policy for web purchases and use the Apple App Store or Google Play refund process for purchases those stores control.

In the app: Settings → Account → Delete Account. This removes your Pass Florida account and all data stored in our cloud (study progress, notes, exam results, preferences).

If you can't access the app for any reason, email us from the address associated with your account and we'll process the deletion within one business day. We'll confirm by email when it's done.

Pass Florida reminders are local notifications scheduled by the app. Two things to check:

If both are on and you still don't see notifications, try toggling Allow Notifications off and on again at the OS level, then reopen the app once so it can reschedule.

Try these steps in order:

If it still crashes, email us with the platform, device or browser, operating-system version, app version when available, and what you were doing when it failed.